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Cancellation and Refund Policy

 

When booking any of our courses or programs, we require that you read our Cancellation / Refund policy and check the box confirming you have read, understand and accept our policy. You can not book and checkout unless this is completed.

Refunds are available for course and program cancellations based on the below timelines only. After the specified dates, courses are non-refundable. These timeline conditions are applicable to all requests, irrespective of circumstances.

To cancel your enrolment and request a refund, you MUST notify us via email. The date of your email serves as your formal Notice of Cancellation. Please do not cancel via messaging apps or phone calls.

Refund requests must be submitted in writing via email to info@tasaa.com.au

The policy regarding specific courses is as follows;

Intensive Obedience Course

Refunds, if applicable, are calculated based on the course fees paid, less any non-recoverable payment processing fees we have incurred (1.7%) and a $25 administration fee. The administration fee covers the time required to manually process refunds, verify enrolments, and manage course logistics, which ensures the smooth running of each small, highly personalised course.

1. More than 14 days before course start: You will receive a full refund of the course fees paid (less non-recoverable payment processing fees and the $25 administration fee).
2. 8–13 days before course start: You will receive a 50% refund of the course fees paid (less non-recoverable payment processing fees and the $25 administration fee).
3. Within 7 days of course start: No refunds are available.
4. Transfer of enrolment: You may transfer your enrolment to another person, provided their dog is suitable and meets all course prerequisites. Please email us to arrange the transfer.
5. Replacement enrolments: If we are able to fill your place, we will refund 80% of the course fees paid (less non-recoverable payment processing fees and the $25 administration fee). Please note that replacing enrolments at short notice can be challenging due to the preparation required for our courses.
6. Changes to course dates: Requests to change course dates are treated as cancellations, and refunds will be issued in accordance with this Cancellation Policy. You may then rebook for your preferred dates. We are unable to hold funds or transfer payments between bookings.

 

Trick Training / Puppy Development Clinic

Refunds, if applicable, are calculated based on the course fees paid, less any non-recoverable payment processing fees we have incurred (1.7%)

1. 100% refund if you notify us 2 or more weeks (14+ days) before your scheduled course start.

2. 50% refund if you notify us 8 – 13 days before your scheduled course start.

3. No refunds are available within 7 days of the course start date.

4. You can transfer your enrolment to someone else, provided their dog is suitable for the course / program and meets all prerequisites. Please email us if you are transferring your course / program.

5. We will endeavour to fill your course spot. If successful, we will refund 80% of your fees. Please note that it can be challenging to find replacements on short notice due to the nature of our courses and the preparation that our courses require of us and participants.

6. Requests to change course dates will be treated as cancellations. Your booking will be cancelled and a refund will be issued per our Cancellation Policy. You can then rebook for your preferred dates. We cannot hold funds and change booking dates.

 

One-on-One Dog Training & One-on-One Preparing for Puppy Training

Refunds, if applicable, are calculated based on the course fees paid, less any non-recoverable payment processing fees we have incurred (1.7%)

1. 100% refund if you notify us 24 hours in advance of One-on-One training session.

2. 75% refund if you notify us with less than 24 hours notice.

3. No refunds are available if you do not show up and we are not notified in advanced (no-show).

As with all of our services, extensive planning, staffing considerations and preparation for your canine are required for One-on-One training sessions.

 

Puppy Stay & Train Program

 

Refunds, if applicable, are calculated based on the course fees paid, less any non-recoverable payment processing fees we have incurred (1.7%)

1. Full payment is required for our Puppy Stay and Train Program prior to us receiving your puppy. Please note buy now / pay later services are available at checkout.

2. Refunds are available for Puppy Stay and Train cancellations minus a $99 fee per puppy (equivalent to one day in program). This fee is necessary due to the extensive planning and consideration that goes into the arrival and daily activities of each puppy.

2. If you need to pull your puppy out before they complete their 28-day stay, we will refund the days remaining minus a $99 fee and any costs incurred that are included in our FULL 28-day program (vaccinations, vet visits).

 

Refund Requests

Refund requests must be submitted in writing via email to info@tasaa.com.au

Please allow up to 10 business days for your refund to be processed. We are not responsible for the processing timelines of banks and payment platforms. Refunds will be automatically issued to the original credit card or payment app used for payment.

Our courses and programs demand thorough planning and dedicated staffing. We intentionally limit participant numbers to guarantee an exceptional experience for our clients. Given the unique characteristics of our courses, which include their length, customisations and pre-attendance preparations required of attendees, providing advanced notice is crucial. This allows attendees to secure their spots, make necessary schedule adjustments, and fully engage in the program.

 

Intensive Obedience Course (IOC) Details

Thank you for your interest in our Intensive Obedience Course (IOC).

Please read the information below carefully, as it outlines course structure, suitability, training expectations, fees, and progression opportunities.

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🐶 Course Overview

Duration

4 days, delivered across two consecutive weekends. Participants must complete the course they commence. Switching between dates or courses is not permitted.

Daily Hours

9:00 AM – approximately 3:00 PM

Day 1 may run until approximately 4:00 PM due to theory components.

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📘 Day 1 – Important Information

The first half of Day 1 is theory-based. During this time, all dogs will remain in our air-conditioned kennel room, allowing them to settle and rest while handlers focus on learning.

Morning tea and lunch breaks will be provided before hands-on practical training begins in the afternoon.

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📍 Location

Samford Valley, North Brisbane.

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🐾 Dog Care During the Course

When not actively training, dogs will be kenneled or crated in a dedicated area. This space is air-conditioned and supported by fans to ensure a safe, cool, and comfortable environment. Rest periods allow dogs to decompress between training sessions.

Handlers may take their dogs out during designated breaks, provided dogs remain on lead and under control at all times.

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🎯 Training Structure & Expectations

• Only one dog trains at a time
• Exceptions apply only when addressing specific two-dog behavioural issues
• All two-dog work is conducted under direct supervision of Dean or Nikki

This structure allows every session to be highly individualised to your dog’s needs.

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👤 Suitability

• Adults only
• Some adult terminology and language may be used during instruction
• While nothing offensive is intended, this course may not be suitable for individuals sensitive to such language

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🧠 Training Methodology

Tasaa are balanced trainers. We do not subscribe to or promote positive-only dog training.

Any corrections used are minimal, fair, and appropriate, based on:

• The size of the dog
• The behaviour being addressed
• The context in which it occurs

Please refer to our website for a detailed explanation of our training philosophy.

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✈️ Interstate Participants

• You may attend without your dog — trained dogs are available for you to work with across the 4 days
• If you bring your dog, we are happy to recommend dog-friendly accommodation in the local area

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💰 Course Fees (Fully Catered)

• Please refer to the booking page for the most up to date information on course fees

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📝 What to Come Prepared With

A few behaviours you would like to stop, such as:

• Rushing out doorways
• Jumping on people
• Demand barking

A few behaviours you would like to train, such as:

• Loose leash walking
• Calm, settled behaviour
• Vet or café manners

🍖 High-Value Treats (Required)

You are required to bring high-value treats for your dog. These should be something your dog finds exceptional — not their normal daily food, unless your dog has an outstanding food drive and will happily work for their regular meals.

Examples include (but are not limited to): Ziwi Peak, Providore, cheese, bacon, etc.

Treats must be cut into very small pieces, as repetition is key in dog training. We need to be able to reward many behaviours without your dog becoming full too quickly. Please bring enough treats to roughly equal one full daily feed.

We strongly recommend testing treats at home prior to the course to determine what truly motivates your dog.

If treats require refrigeration, please bring them in a clearly named container. These can be stored in the training fridge during the day to prevent spoilage.

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🚫 Children in Attendance

These courses are not suitable for children.

The days are long, and calm focus is essential while dogs are working. While we love kids, past experience has shown that the environment is not ideal. Children understandably become bored and restless, which can increase stress for parents and reduce learning outcomes.

For everyone’s benefit, we kindly ask that you attend without children, allowing you to fully focus and gain the maximum value from the course.

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📍 Property Surveillance Notice

Please note that from the moment you enter the Tasaa property, the entire area is under video and audio surveillance. This monitoring is in place for the protection of our property, staff, clients, and all dogs participating in our training programmes.

By attending the course, you acknowledge and consent to this surveillance while on-site.

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📄 Cancellation and Refund Policy – Intensive Obedience

Refunds and Cancellation Timeframes

Refunds, if applicable, are calculated based on the course fees paid, less any non-recoverable payment processing fees we have incurred (1.7%) and a $25 administration fee. The administration fee covers the time required to manually process refunds, verify enrolments, and manage course logistics, which ensures the smooth running of each small, highly personalised course.

1. More than 14 days before course start: You will receive a full refund of the course fees paid (less non-recoverable payment processing fees and the $25 administration fee).
2. 8–13 days before course start: You will receive a 50% refund of the course fees paid (less non-recoverable payment processing fees and the $25 administration fee).
3. Within 7 days of course start: No refunds are available.
4. Transfer of enrolment: You may transfer your enrolment to another person, provided their dog is suitable and meets all course prerequisites. Please email us to arrange the transfer.
5. Replacement enrolments: If we are able to fill your place, we will refund 80% of the course fees paid (less non-recoverable payment processing fees and the $25 administration fee). Please note that replacing enrolments at short notice can be challenging due to the preparation required for our courses.
6. Changes to course dates: Requests to change course dates are treated as cancellations, and refunds will be issued in accordance with this Cancellation Policy. You may then rebook for your preferred dates. We are unable to hold funds or transfer payments between bookings.

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💳 Refund Requests

All refund requests must be submitted in writing via email to info@tasaa.com.au

Please allow up to 10 business days for refunds to be processed. We are not responsible for processing timelines imposed by banks or payment platforms. Refunds will be issued automatically to the original payment method used at the time of booking.

TASAA Training Methodologies

 

📚 TASAA Training Methodologies

At TASAA, we are not a positive-only training facility. While positive-only methods can be effective for teaching behaviours—particularly when the handler is very patient and the dog is naturally compliant—we believe they are often inefficient and ineffective for stopping undesirable or dangerous behaviours, especially those that are highly rewarding for the dog.
Behaviours such as:

• Barking
• Jumping
• Fence running
• Chasing cars
• Door rushing
• Reactivity toward dogs or humans
• Treating children or other members of the household as part of the dog’s “pack,” rather than respecting appropriate human boundaries

are frequently self-reinforcing and, in some cases, pose a genuine risk to the dog, other animals, or people. Relying solely on positive reinforcement to stop these behaviours can be a very long and frustrating process.